An order query may need more than a status message. ResolutionOS is designed to help with tracking, authorized changes, delivery rescheduling, returns, exchanges and failed-delivery recovery. A reusable Vertical Pack can configure the business knowledge, policies and workflow for each operation. Connected systems determine which actions are possible; the platform should verify the outcome before confirming completion. These are intended workflows, not claims of live customer deployments.
Subscription conversations may involve renewal, payment, plan questions or cancellation. ResolutionOS is designed to understand the reason behind a request, explain approved options and support the customer’s choice. Retention offers must respect business policy, and cancellation should remain a legitimate outcome. Actions depend on the connected subscription and payment systems, with verification and human escalation where needed. The aim is a clear service outcome and a better customer relationship.
Built with the realities of Arabic customer communication in mind. ResolutionOS aims to support Egyptian Arabic, Gulf Arabic and natural conversational Arabic, including mixed-language context where appropriate. The goal is a conversation that fits the customer, not a rigid script.
Language support should be evaluated in the context of each business and workflow.
ResolutionOS interprets emotional signals from conversational context, including frustration, confusion, dissatisfaction and urgency. These signals can guide tone, response length and communication approach; they do not amount to perfect understanding of human emotion.
Acknowledge the problem, hear the customer, understand what happened and offer an authorized solution.
ResolutionOS aims to handle multiple conversations simultaneously, offer faster initial responses and provide 24/7 initial handling. Shared knowledge and policies help keep communication consistent across shifts, reducing dependence on fatigue, individual mood or changing staff availability.
Conversation history and action records should remain available across interactions.
The workflow should continue after a proposed solution. Execute the chosen action within policy, verify its result and follow up on satisfaction. If it cannot be completed safely or confidently, bring in a human with the context needed to take over.
The goal is not automation at any cost. The goal is the right resolution.
The language model proposes an action; a separate policy and code layer checks permission, financial limits, approval requirements and duplicate-action prevention. An approved compensation amount must come from business rules, not unrestricted AI judgment.
ResolutionOS is intended as a B2B subscription platform. The potential model includes a monthly subscription based on usage, setup and integration fees, and optional outcome-based fees where appropriate. Approved pricing has not been published; commercial terms would depend on the agreed scope.
Start with a specific customer request and the outcome that would resolve it. Identify the relevant policies, required approvals, business systems and verification steps. Initial focus is e-commerce and subscriptions in Egypt and the Gulf. Explore the illustrative use cases and discuss the workflow with our team.
Acknowledge the problem, reduce friction during complaints and help recover customer satisfaction through consistent, context-aware service.
Aim to reduce handling time, repetitive workload and cost per case, with 24/7 initial handling and relevant context available across interactions.
Support retention, subscription renewals and sales while working to reduce avoidable churn and repeat contacts. Results depend on the workflow and deployment.