ResolutionOS began at university in March 2024. Seven people learned to balance exams, changing ideas and the work of building something real. Today, led by CEO Abu Bakr Kamel, we are developing intelligent customer service and recovery: a platform that helps businesses move from a customer conversation to a verified resolution.
E-commerce
E-commerce
Recovery
Recovery
Subscriptions
Subscriptions
Sales Support
Sales Support
E-commerce
E-commerce
Recovery
Recovery
Subscriptions
Subscriptions
Sales Support
Sales Support
E-commerce
E-commerce
Recovery
Recovery
Subscriptions
Subscriptions
Sales Support
Sales Support
E-commerce
E-commerce
Recovery
Recovery
ResolutionOS is designed to welcome customers through WhatsApp and websites, establish identity, interpret intent and bring together conversation history, customer information and relevant knowledge. It interprets emotional signals from conversational context, including frustration, confusion and urgency, to adjust tone and response length.
The AI language layer interprets the conversation and proposes a next step. A separate policy and code layer checks permissions, business rules, financial limits, approval requirements and duplicate-action prevention before any authorized action is executed.
An answer is not a verified result. ResolutionOS is designed to check the business-system response, log the action and follow up on the outcome. If execution fails, the result is uncertain or the case needs judgment, it should recover safely or hand off to a human with the relevant context.
Acknowledge the problem, reduce friction during complaints and help recover customer satisfaction through consistent, context-aware service.
Aim to reduce handling time, repetitive workload and cost per case, with 24/7 initial handling and relevant context available across interactions.
Support retention, subscription renewals and sales while working to reduce avoidable churn and repeat contacts. Results depend on the workflow and deployment.
Tell us where customer conversations get stuck: an order change, a failed delivery, a complaint or a renewal.
We can start with the workflow, define the policies and identify the business systems involved. Our initial focus is e-commerce and subscription businesses in Egypt and the Gulf.
Egypt and the Gulf / GCC
WhatsApp and websites
E-commerce and subscriptions
